FAQ

Our seasonal box is the way to go when you aren't fully sure what to order!

We pick the best of what's in season and we update the contents of the box every Monday at 5pm for all deliveries that Thursday.

Box contents will be listed on the seasonal boxes page. If you want to customise it, then please do via the form on the page under that weeks box content description. Make sure to hit order on the form so our packers can attend to it. If you don't customise it, you will receive what we pick for that week.

One important note! If you choose to edit your seasonal box: 

You need to make sure that you edit the contents of your box after we have updated the items on Monday.

This is because the contents of the box will change every week on Monday at 5pm and any changes or edits to your orders will unfortunately not be saved. 

Yes! We are constantly working on that. If there is something you would like to see more, let us know!

Each Monday from 5pm you will be able to see each box's contents on the Seasonal Boxes page for the week ahead.

Yes! Each week when the contents of the box are uploaded, go to the Seasonal Boxes page and customise your box fully using the form. Be sure to enter basic details and hit the order button for our packers to sort you out.

We provide our personal FRESH guarantee! That means if you are unsatisfied with anything, we will give you a 100% refund or replace for free.

It's up to you.

We find that most of our customers tend to select a recurring order for their essential weekly necessities. Then for top ups they may select it for a once off delivery.

Each week when we update the contents of the seasonal boxes, we also add many products and specials. So it would always be a great idea to check in at least once a week.

FREE delivery for orders over $60, otherwise there is a fixed $5 delivery fee.

Currently, we service Sydney CBD, Inner West, and Eastern Suburbs.

No! There is nothing locking you in.

All inquiries can be forwarded to the live chat.

We accept all Major Credit Cards: Visa, MasterCard, Discover, Amex and also PayPal

Wednesday 1pm is the cut off to receive your delivery on Thursday.

Of course. You can always pause it. Let us know if you need help with this.